- What information we collect and why we collect it.
- How your information is used.
- How you can access and update your information.
Collection and use of Personal Data
Among the types of Personal Data that this Application collects, by itself or through third parties, there are in any case: cookies, usage data and email.
We collect Personal Data from you when you voluntarily choose to provide us with such information, such as when you agree to this when you visit the website, register for newsletters, sign up for forums or other user communities, make use of the Chenxi App, place orders, request information from Chenxi. We collect this Personal Data to provide better services to all of our customers.
We also collect Personal Data from you when you watch a video on YouTube, visit a website that uses interaction with our ads and content. This information includes device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). We may associate your device or phone number with your Chenxi account. We collect this information to provide better services to all of our customers. Chenxi makes use of server logs, this processes your visiting record (when was the Site visited and from which IP address). The purpose of these server logs is to help maintain the servers and prevent malicious use (for example blocking an IP address if this is the source of a DDOS attack). Chenxi may use your location to provide the content of the Site in corresponding language and the GPS signal to establish a Bluetooth connection. This information is, however, not stored. No other Personal Data is processed by these server logs.
Such personal information may include information that can be used to identify and/or contact a natural person such as name, postal address, telephone number, email address, fax number, organization, job description, scope of business operations.
We use your Personal Data we collect to provide, maintain, protect and improve the Application and to protect our Site and our customers.
We maintain such Personal Data for internal purposes only, as well as to ensure that you receive any information that you may request from Chenxi, and to provide you with information on our products and services.
If you contact Chenxi, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements to our products and services.
Chenxi processes Personal Data on servers in the European Union and in the United States and in some cases China or Japan.
Chenxi does not store or keep the Personal Data stored longer than necessary for the purposes for which the Personal Data was processed. Personal Data will be kept until a customer deletes their account. At the moment a customer deletes their Chenxi account, Chenxi will no longer be able to retrieve the Personal Data any longer.
Disclosure of Personal Data
As a general matter, we do not sell, trade, or otherwise transfer to third parties your Personal Data. We will share your Personal Data with companies, organizations or individuals outside of Chenxi with your explicit and informed consent to do so.
We may also release your Personal Data when we believe such release is necessary comply with applicable law, enforce the Site’s policies, or protect Chenxi’s legal rights, property, or safety, or those of third parties. This may be the case:
- to comply with an applicable law or regulation, legal proceedings or any other enforceable governmental request or order.
- in case of an investigation of potential violations.
- to detect, prevent any type of fraud, security or technical issues.
Information that is not personally identifiable may be shared publicly, for example for statistics about our Site or Application.
If Chenxi is involved in any kind of merger, acquisition or sale, we will still ensure the confidentiality of any Personal Data.
Transfer of Personal Data outside the EU
Your Personal Data may be transferred to and stored in servers located in the United States and in some cases China (when you use the Application with Chinese settings) and Japan (related to customer service).
Cookies and use of Google Analytics
We use information collected from cookies (which are text files placed on your computer) and other technologies
- Your preferences, such as the site language
- The items currently in your shopping cart
- Whether you have logged in to the website
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.
Cookies (random-generated numbers to tell us that these visits are from the same anonymous user) are also stored by Google Analytics, the corporate service which measures how well our websites meet the needs of its users by analyzing how users use the site.
The cookie-related information is not used to identify you personally. These cookies are not used for any purpose other than those described here.
Interaction with external social networks and platforms
The Site allows for direct interaction with external social networks or other external platform that are outside our control. The interaction and information obtained by this Application are always subject to the user’s privacy settings for each social network. We are not responsible for the security or privacy of any information collected by other websites or other services. Information collected by third parties, which may include such aspects as location data or contact details, is governed by their privacy practices. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use. If a service enabling interaction with social networks is installed it may still collect traffic data for the pages where the service is installed, even when customers do not use it.
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
Personal Data collected: Cookie and Usage Data.
Alibaba Cloud is a cloud computing service created by Alibaba Cloud for building, testing, deploying and managing applications and services through a global network of Alibaba Cloud-managed data centers. Cloud computing is an information technology paradigm that enables access to shared pools of configurable system resources and the provision of services, often over the internet. Alibaba Cloud is used to support the Application. Your registered email address, name, published content and comments may be shared withAlibaba Cloud .
Personal Data collected: your registered email address, name, published content and comments.
PayPal and similar providers
If you make a purchase on the Site, we may ask you for your credit card and billing information. This Personal Data is solely processed and handled by our payment providers such as PayPal, 2Checkout or BankTransfer. PayPal and similar providers are worldwide online payments systems that support online money transfers and operate as payment processor for Chenxi. Chenxi does not have any access to the Personal Data collected by payment providers.
Personal Data collected: credit card and billing information.
Zendesk offers supporting services to Chenxi with respect to customer support. If a Chenxi customer makes use of our customer support system, this information may be shared with Zendesk. Zendesk has their servers located in United States, Asia Pacific, and the European Union.
Personal Data collected: email address, phone number and customer support history.
The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter Inc.
Personal Data collected: Cookie and Usage Data.
If you would like to change the way data is collected about you in Twitter, visit Twitter account settings, Do Not Track browser setting, and the opt-out choices of Twitter’s ads.
This Application does not support “Do Not Track” requests. To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies. If you do not want our advertising providers to use your visits to Twitter websites to show you personalized ads on our behalf, you can opt-out using your Do Not Track browser setting.
YouTube is a video content visualization service provided by YouTube that allows this Application to incorporate content of this kind on its pages.
Personal Data collected: Cookie and Usage Data.
To opt-out activity-based ads on YouTube, visit your YouTube account settings.
Qiniu Cloud is a storage service (Content Delivery Service, or CDN) to host user-uploaded images. If a customer for example writes an article and inserts pictures into the article on the Application, these pictures will be uploaded to the Qiniu Cloud.
Personal Data collected: Uploaded pictures.
Managing email addresses and sending messages
These services provided by third parties make it possible to manage a database of subscription based email contacts to communicate with customers via email. The services are used to collect data concerning the date and time when the mail is viewed by the customer, as well as when the user interacts with incoming mail, such as by clicking on links included in the email.
MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC d/b/a MailChimp, a State of Georgia limited liability company. MailChimp is a third party mailing service that sends emails to our customers on behalf of Chenxi. Personal data is stored until you opt-out of the mailing service.
Personal Data collected: Email address.
We use a variety of security measures to maintain the safety of your Personal Data. We take great care to ensure that your Personal Data is stored securely on our servers, and we follow the standards generally accepted in the industry to protect Personal Data submitted to us. In particular, we:
- we encrypt many of our services using SSL (Secure Sockets Layer) when transmitting data. When a browser attempts to access a website that is secured by SSL, the browser and the web server establish a SSL connection, using keys. SSL creates a secure connection by establishing an encrypted connection.
- hashing is used when storing passwords. Hashing is a one-way function in which a hashed value cannot be reversed to obtain the password. Only an encryption key can decrypt the password. Only the hashed password is stored by Chenxi.
- we review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
- we restrict access to Personal Data to our employees, contractors and agents who need to know that information in order to process if for Chenxi and who are subject to strict contractual confidentiality obligations.
It is important to note, however, that no method of transmission or storage via the internet is 100% secure, and thus we cannot absolutely guarantee the security of your Personal Data submitted via the Site.
We aim to maintain our services in a manner that protects Personal Data from accidental or malicious destruction. As a consequence, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems. Chenxi uses the Cloud server services of providers such as Amazon and Microsoft. These providers also store the information in the United States. Upon deletion of an account, this Personal Data is inaccessible to Chenxi unless otherwise required by law.
Accessing and updating your Personal Data
We understand our customers have different privacy concerns. Our aim is to be clear about what Personal Data we collect in order for our customer to make informed decisions.
We provide you with the opportunity to “opt-out” of having your Personal Data used for certain purposes.
The rights of users
Users have the right to withdraw their consent for the processing of Personal Data or the further processing of Personal Data by Chenxi at any time. A withdrawal should be sent to Chenxi at the contact information set out below.
Users have the right at any time, to know whether their Personal Data has been stored and can consult Chenxi to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to Chenxi at the contact information set out below.
Users have the right to request to obtain and reuse their Personal Data for their own purposes across different services. Requests should be sent to Chenxi at the contact information set out below.
Users have the right to lodge a complaint against Chenxi with a supervisory authority.
DATA CONTROLLER AND OWNER: Chenxi Information Technology Co., Ltd.
Copyright 2020 Chenxi Information Technology Co., Ltd. All rights reserved.
Updated on 2020/11/16